Black Swans and Brexit – Managing the Unknown-Unknown

Atula Abeysekera …there are also unknown unknowns — the ones we don’t know we don’t know. And if one looks throughout the history of our country and other free countries, it is [in this] category that tend to be the difficult ones.” (Donald Rumsfeld, 2002) Sometimes, from seemingly harmless causes come harmful effects. When those […]

Civilising our servants

The Civil Service reform plan, launched in 2012 by the last government, said that Civil Service leaders should demonstrate three qualities for the effective delivery of government policy. Civil servant should be inspiring about their work and futures; confident in their engagement with others; and able to empower their teams to deliver. In a fast-changing, […]